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Too Chic Boutique Policies
We’re thrilled to help you select that perfect gift and will be available as often as possible to assist you along the way! Please note that email is the most efficient way to reach us. However, if you would prefer a phone call, include it in your email along with the most convenient time for us to call you back. We check email daily and will do our best to respond within 24 hours on weekdays.
Our offices are closed on weekends and holidays but we do make every effort to check emails periodically throughout this time.
Please feel free to email us with any questions regarding ordering, product information, new vendor information, or anything else we can help you with. We are committed to offering our customers exceptional customer service, so please let us know if you need anything! We also encourage our customers to write us a note about your shopping experiences and the products you receive.
Gift Wrapping: Gift wrapping is available for most items for an additional charge of $4.95 per item. This includes a white box filled with tissue paper in one our signature colors (orange or hot pink) and a gift card all wrapped up in chocolate paper. Your gift will also be tied with thick grosgrain ribbon and sealed with our logo sticker. If you would like to include more than one item per wrapped box, please email us. We will charge a flat rate of $4.95 in this case.
Availability: Due to the uniqueness of our product selections, we may carry a very limited supply of a few of our items. If for some reason you have selected an item that has just gone out of stock, we will do whatever we can to get the product to you in a timely manner from our vendor. You will be contacted immediately should this situation occur. We also plan on finding new and exciting products on a regular basis so be sure to check back often!
International Orders: We currently do not ship outside the United States; we accept orders from the United States and Canada only.
Payment Options: We currently accept Visa, Mastercard, and Personal Checks ($20 fee will be assessed for returned checks & product will not be shipped until the check has cleared)
Returns/Refunds/Cancellations/Exchanges: Our goal at Too Chic Gift Boutique is to provide our customers with the highest quality merchandise, outstanding customer service and a fabulous shopping experience. Customer satisfaction is extremely important to us and without your feedback we won't know how to improve our products. We hope you enjoy your purchases, but if for any reason you would like to make a return, we ask that you provide us with a reason for your return.
PLEASE NOTE: Because some of our products are custom designed at the time an order is placed, we ask that you make your selection very carefully as these items are non-returnable unless it is our error. Therefore, we have implemented the following guidelines:
Non-custom | Non-personalized purchases:
We are very confident that you will be 100% happy with your Too Chic Gifts purchase(s). However, if for some reason you are not completely satisfied with your item(s), we will happily accept a return within 14 days from the original postmark date for a full refund, or for a store credit or exchange within 30 days, less the shipping costs.
* If you received free shipping, our shipping and handling costs will be deducted from your refund.
* Item(s) must be returned to Too Chic Gifts in a new, unused condition and be in original packaging with all tags attached, for full credit. If you fail to return your purchase within the allowed time, or if we suspect an item that you have returned has been used, your merchandise will be shipped back to you at your expense.
* Upon receipt of your return, Too Chic Gifts will either issue a refund for the purchase price of your item(s) in the original form of payment or ship the item you have selected in exchange.
* Please note that there are no returns, exchanges or credits after 30 days from our ship date. All shipping charges (including the costs of exchanged/replaced items) are the customer’s responsibility and will not be refunded by Too Chic Gifts.
* Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address.
We reserve the right to cancel orders for items that have been advertised at an incorrect price, discounted rate, have incurred an unusually long back order time or have been discontinued. We also reserve the right to cancel any order which was posted to the site with errors of color, style or price. If we cancel your order after we have received payment, we will issue a refund in your original form of payment.
Returns & Exchanges on items that are Lost, Delayed or Damaged: Too Chic Gifts is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation. Note: All packages sent via UPS or FedEx are traceable and automatically insured for $100. Items sent via US postal Service are not traceable nor insured unless you specifically request those services.
When returning an item, please include a copy of the sales receipt, your reason for the return and note if you would like a refund or store credit. Returns will only be credited back to the credit card used to make the original purchase. Please feel free to send us an email to let us know to expect the returned product(s).
Returns should be sent to: Too Chic Gift Boutique. Please email us for address information.
*Returns will be processed within 14 business days. You will receive notification by email, to the address on file once the refund, credit, or exchange transaction has been processed. Please note that your financial institution may take up to 7 business days to reflect this transaction.
Sales Tax: No sales tax will be charged if the delivery address is located outside of the state of Florida. All deliveries in Florida will be charged a 7% sales tax on merchandise.
Shipping: We generally ship all orders via Priority Mail. All orders totaling $175 and over before taxes qualify for complimentary shipping. Our other shipping charges are as follows:
Order Total Shipping Amount
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0 – 25.00
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6.95
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25.01 – 50.00
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8.95
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50.01 – 75.00
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10.95
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75.01 – 99.99
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12.95
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100.00 - 174.99
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If you need an item shipped express, please contact us for charges.
Tracking your order: You will be notified by email once your order is shipped. You may login anytime to check the status of your order, here.
Fraud: We check all orders very carefully and do not ship orders until payment is cleared or authorized. Generally, we require that all orders are shipped to the same address as that associated with the credit card but we also understand that you may want your gift sent directly to the recipient. We also impose additional methods to prevent fraud with the latest technology available associated with online shopping. In addition, when you place an order, your IP address, date, and time is collected. An IP address can be tracked to the computer used to place the order.
Privacy and Security: We value your privacy and are committed to protecting your personal information as we would our own. All information submitted toToo Chic Gift Boutique is kept confidential. No personal information is ever shared, sold or distributed to third parties for any purpose.
Too Chic Gift Boutique uses industry standard SSL (Secure Socket Layer) encryption to protect data during transmission. SSL ensures that communication, (such as credit card submissions) is not tampered with during transmission. SSL encrypts or scrambles any information sent from you making it virtually impossible to tamper with. The information is unreadable should anyone try to intercept it. Our secure certificate is provided by Godaddy.com.
Copyright and Legal Notice:
All images and text copy on this site are protected under the Copyright Law whether it has a notice or not.
NO CONTENT OR IMAGES FROM THIS SITE MAY BE COPIED FOR ANY USE.
We are thrilled that you enjoy our site and its content and ask that you respect our copyright by not using any of our original graphics or their likeness, html, content, editorial, or links without written permission from the site owner and/or Too Chic Gift Boutique, Inc. Thank you in advance for your cooperation.
You acknowledge that you have been advised by us that the content, images and site graphics contained at Too Chic Gift Boutique are protected in the U.S. and internationally by a variety of laws, including but not limited to, copyright laws, trademark law and other proprietary rights laws.
Store Policies |
