Returns/Refunds/Cancellations/Exchanges: Our goal at Too Chic Gift Boutique is to provide our customers with the highest quality merchandise, outstanding customer service and a fabulous shopping experience. Customer satisfaction is extremely important to us and without your feedback we won't know how to improve our products. We hope you enjoy your purchases, but if for any reason you would like to make a return, we ask that you provide us with a reason for your return.
PLEASE NOTE: Because some of our products are custom designed at the time an order is placed, we ask that you make your selection very carefully as these items are non-returnable unless it is our error. Therefore, we have implemented the following guidelines:
Non-custom | Non-personalized purchases:
We are very confident that you will be 100% happy with your Too Chic Gifts purchase(s). However, if for some reason you are not completely satisfied with your item(s), we will happily accept a return within 14 days from the original postmark date for a full refund, or for a store credit or exchange within 30 days, less the shipping costs.
* If you received free shipping, our shipping and handling costs will be deducted from your refund.
* Item(s) must be returned to Too Chic Gifts in a new, unused condition and be in original packaging with all tags attached, for full credit. If you fail to return your purchase within the allowed time, or if we suspect an item that you have returned has been used, your merchandise will be shipped back to you at your expense.
* Upon receipt of your return, Too Chic Gifts will either issue a refund for the purchase price of your item(s) in the original form of payment or ship the item you have selected in exchange.
* Please note that there are no returns, exchanges or credits after 30 days from our ship date. All shipping charges (including the costs of exchanged/replaced items) are the customer’s responsibility and will not be refunded by Too Chic Gifts.
* Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address.
We reserve the right to cancel orders for items that have been advertised at an incorrect price, discounted rate, have incurred an unusually long back order time or have been discontinued. We also reserve the right to cancel any order which was posted to the site with errors of color, style or price. If we cancel your order after we have received payment, we will issue a refund in your original form of payment.
Returns & Exchanges on items that are Lost, Delayed or Damaged: Too Chic Gifts is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation. Note: All packages sent via UPS or FedEx are traceable and automatically insured for $100. Items sent via US postal Service are not traceable nor insured unless you specifically request those services.
When returning an item, please include a copy of the sales receipt, your reason for the return and note if you would like a refund or store credit. Returns will only be credited back to the credit card used to make the original purchase. Please feel free to send us an email to let us know to expect the returned product(s).
Returns should be sent to: Too Chic Gift Boutique at PO Box 531583, St. Petersburg, FL, 33747.
Returns will be processed within 14 business days. You will receive notification by email, to the address on file once the refund, credit, or exchange transaction has been processed. Please note that your financial institution may take up to 7 business days to reflect this transaction.
Sales Tax: No sales tax will be charged if the delivery address is located outside of the state of Florida. All deliveries in Florida will be charged a 7% sales tax on merchandise.